Self Catering Holiday Cottage, Mundesley, North Norfolk
Legal Jurisdiction
This Agreement and any disputes, claims or proceedings of whatsoever nature arising shall be governed by and shall
be construed in accordance with the laws of England. The Hirer hereby consents to the exclusive jurisdiction of the
English courts in all disputes.
Weekly Hire
All weekly bookings start from 3.00pm on Friday/Saturday (depending on rental dates) and the property must be
vacated by 10.00am on the Friday/Saturday (depending on rental dates) that the period ends.
Short Breaks Hire
Long weekend and mid week breaks are usually during the off peak periods (October to March). All bookings start from
3.00pm on the date of hire and the property must be vacated by 10am when the period ends.
Deposit / Payment
A deposit of 30% of the full rental is payable when booking unless the booking is being made within 8 weeks of the
holiday commencement date, when the full amount of the hire charge is payable. You may make a provisional booking
by telephone or e-mail and once the dates have been agreed, this will be held for a maximum of five days. Please
ensure that your deposit cheque is received within the 5 days. The balance is payable not later than 8 weeks before the
holiday commencement date. If the balance is not received by the owners by the due date the deposit will be forfeited
and the accommodation re-let. A cheque for £100 is also required at the time of booking to cover for breakages,
damage etc. This cheque, less any damage costs, will be refunded or returned at the end of the holiday or within 7 days
after the end of the holiday.
Cancellation
Once a booking has been confirmed in writing or email and the deposit paid, the hirer is liable for the whole amount of
the rent for the period booked. If written notice of cancellation is received every effort will be made to re-let the cottage
for the period booked, and if a new let is arranged then only the deposit will be forfeited. If the cottage cannot be re-let
then both the deposit and the balance payable will be forfeited.
Holiday Insurance
Once booked, the hirer is liable for the complete cottage rental costs. As such it is strongly recommend that the hirer
take out suitable holiday insurance to cover costs incurred by unexpected holiday cancellation.
Availability
The booking is made on the understanding that the cottage will be placed at the hirer's disposal on the dates agreed.
Should this not be possible through fire, theft, or circumstances beyond the owner’s control the full amount paid by the
hirer will be refunded. However note that - no alternative accommodation can be provided nor will the hirer have any
claim against the owner for compensation, loss or expenses. The accommodation is booked strictly on the basis that it
is used for holiday accommodation only and there is no right to remain on the property after the expiration of the rental
period.
Breakages and Damages
The owners must be informed immediately of any breakage, damage, loss of keys etc., however minor.
The hirer undertakes to keep the cottage and all the furniture, fittings and contents in the same state of repair and
condition as at the commencement of the letting.
Normal wear and tear will not be charged. A refundable cheque for £100 is required at the start of the holiday to cover
breakages or damage. This cheque, less any costs will be refunded or returned at the end of the holiday. Where an
outside contractor is required to repair damage, all charges will be passed directly to you for payment.
Should the damage result in another booking being cancelled, the Hirer will be held liable for all consequential losses to
the owner.
Occupation
The hirer shall use the accommodation strictly for private holiday occupation and this agreement shall not confer on the
Hirer any security of tenure within the terms of the Housing Act 1988 pursuant to which the occupation shall be deemed
to be by way of an excluded tenancy. The hirer shall not do or allow to be done anything which may become a nuisance
or annoyance to the occupiers of the neighbouring properties. The hirer shall not allow any person or persons to sleep
in or otherwise occupy the accommodation except as specified on the Booking Confirmation (maximum of 10 people). If
this condition is not observed, the Owner reserves the right to refuse admittance or require that the Hirer vacate the
property. In this eventuality, no refund of monies will be due.
Repairs
The hirer shall permit the owner to enter the accommodation at any reasonable time of day to inspect the condition of
the decorations or for the purpose of carrying out any repairs that may require to be done.
Acceptance of Booking
The owners reserve the right to refuse any booking without having to give any reason for such decision.
Safety
The owners take safety very seriously and do everything to ensure the cottage is safe, however .your stay at the
cottage is entirely at your own risk. The owners can take no responsibility whatsoever for any accident, injury or loss,
howsoever caused, during your stay.
Smoking
For safety reasons we do not permit guests to smoke within the cottage.
Service
If you should encounter a problem during your stay, or if you are dissatisfied with the service you receive, you should
refer to the owners IMMEDIATELY. The owners will take all reasonable steps to correct any problems arising. The
owners will not consider claims for problems notified to them AFTER the stay has ended.
Pets
Unfortunately we do not accept pets at the Cottage.
Amenities
The use of the Cottage includes Gas, Electricity, Water Heating, Central Heating, bed linen, digital Colour TV & Full
package SKY plus.
Cleaning
All equipment, utensils etc must be left clean and the Cottage must be left clean and tidy at the end of the hire period.
Suitable cleaning materials will be found within the property for this purpose. Note: It is the Hirer’s responsibility to
ensure the safe storage of cleaning materials, particularly in the presence of children.
Left Items
The Hirer will be notified of any of the Hirer’s possessions that have been left in the property after it has been vacated.
Notice will be made in writing by post or email, generally within 14 days after the end of the booking period. The Hirer
must meet the cost of returning any item. If the Hirer does not wish for the item to be returned, the Owners will dispose
of the item. Please Note: any item to be returned will be suitably packed but the Owners accept no responsibility for
loss or damage in transit.
Security
The Hirer is responsible for the security of the Cottage for the duration of the booking period and also immediately after
vacation, until such time as the Owners and/or their Agents re-enter the Cottage. The Hirer is expected to take all
reasonable care of it. This includes ensuring that the Cottage is fully secured when leaving it. No windows should be
left open and all locks must be secure.
Complaints Procedure
If the Hirer is not entirely satisfied with the accommodation offered, they must contact the Owners by telephone
immediately, and every effort will be made to resolve the problem. If the situation cannot be resolved to the satisfaction
of both parties, the Owner will attend as soon as possible to inspect the property. The Owner will not consider claims
for problems notified to them after the hire period has ended.
Variation to descriptions
Every care has been taken to ensure the accuracy of details on the Owners’ literature, advertising, web sites, etc.
However, changes to the details may be necessary from time to time and the Owners reserve the right to make any
changes without notice. Where changes are fundamental to a booking, notification will be made in writing by post or
email.
email: info@cottagenorfolk.com
holiday cottage norfolk
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